Returns Policy

We want you to be completely happy with your purchase. If for any reason you're not satisfied with your product, we offer a straightforward return process. Please read our returns policy below:

Eligibility for Returns

  • You may return your product within 7 days from the date of receiving the product.
  • The product must be unused, unworn, and in its original condition.
  • The original tags must still be attached and not damaged or tampered with. If the tag is removed, returns will strictly not be accepted for hygiene and safety reasons.
  • For hygienic reasons, we cannot accept returns on products that have been worn, washed, or damaged.

How to Return

  1. Contact Us: Reach out to our customer service team at info@yanabyhazera.com with your order number and reason for return.
  2. Return Authorisation: Our team will provide you with a Return Authorisation if applicable and further instructions on how to return the item.
  3. Return labels: Return labels are the responsibility of the customer.
  4. Ship the Item: Carefully pack the product in its original packaging, and ship it to the address provided by our team. Return shipping costs are the responsibility of the customer.

Refunds

  • Once we receive the returned product and confirm it meets our return criteria (including the tag still being attached), a refund will be issued to your original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable.

Exchanges

At this time, we do not offer exchanges. If you have ordered the incorrect size, we recommend placing a new order for the correct size and returning the original item following our returns process. 

Exclusions

Any order that is purchased on sale, special offer, or discounted/bought with a discount code, cannot be refunded or returned.

Cancellations

Due to the automated nature of our system, we are unable to process cancellations once an order has been placed. However, if you need to make changes to your order, such as adjusting a size, please email us within 1 day of placing your order at info@yanabyhazera.com, and we will do our best to assist.

Liability Disclaimer 

We cannot be held responsible for any delays, loss, or damage caused by courier services while items are in transit. Should any issues arise during transit, we advise customers to contact the courier service directly to resolve the matter. By purchasing from us, you acknowledge that we do not provide transit insurance and cannot be held responsible for goods lost or damaged during shipping.

Other Enquires

YANA hand-packs each item with care and thoroughly inspects every piece to ensure it meets our quality standards before it is sent out. While we ensure the highest standards of quality before dispatch, we are not liable for any damage incurred once the item has been delivered to the customer, including damages that may occur if the item is tried on. 

However, if your product is damaged or defective upon arrival, please contact us within 7 days of receiving the item. After inspection, we will offer a replacement or a full refund if the criteria is met.

For any further assistance, please don’t hesitate to contact us at info@yanabyhazera.com. We’re here to help!